By confirming a booking of a cruise, you and all Passengers travelling under the booking are bound by this agreement, which is comprised of: (1) these standard terms and conditions, and (2) the Booking Confirmation.
(a) Confirmed Booking. Your booking is confirmed when:
(b) Fare. The Fare for your cruise is the amount stated in your Booking Confirmation, noting that:
(c) Child Fares
(d) Inclusions. Your Booking Confirmation sets out the details of all goods/services that are included in your cruise.
(a) Time of Payment
(b) Credit Card Payments. A non-refundable transaction fee applies to payments made by credit card as follows:
(c) Poli (Pay Online). If you choose to pay by direct debit using POLi, our payment details will be automatically entered into the relevant payment fields once you log into your online banking. No Booking and Service fee applies for POLi payments. Please note that POLi is only available for Australian personal bank accounts when booking from the country of origin.
BEFORE YOU TRAVEL
(a) Weather. Check the weather – for passenger safety reasons, all cruises will only proceed in suitable sea and weather conditions.
(b) Luggage. Passengers must comply with the relevant luggage requirements set out on the Website.
(c) Travel Insurance. We strongly recommend passengers take out travel insurance at the time of booking to cover any unforeseen circumstances.
(d) Fit to Travel. You must ensure that you are medically and physically fit for travel. Before you confirm your booking, you must advise us of any medical or physical condition(s) that may require medical attention, medication or special treatment during your cruise/stay. We may also ask you to complete a health questionnaire. If a guest has a condition that we decide may significantly affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking.
ON THE DAY OF TRAVEL
(a) Check In. You must check in with our representative at the location stated on your Booking Confirmation no more than 1 hour and no later than 15 minutes prior to scheduled departure.
(b) Dangerous Goods. Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals (except guide dogs) are not permitted on board. We reserve the right to deny boarding or eject any Passenger that fails to comply with this clause.
(a) No Smoking Policy – All our vessels adhere to smoke free rules in accordance with relevant state government regulations. Unless designated areas have been created and assigned Passengers are not permitted to smoke (including e-cigarettes) on board.
GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS
The tables below set out the consequences that the parties agree will apply in the event of a Guest Cancellation. A reduction in guests or name change will be treated as a guest cancellation. Subject to availability, you may amend your booking (the date of travel, the components of your package or the number of Guests) as follows:
REEFSUITES AND REEFSLEEP
(a) Your cruise or accommodation could be cancelled under one of the following three circumstances:
(b) Force Majeure Cancellations. For all cruise and accommodation types, in the event of a Force Majeure Cancellation, we will provide you with a Credit note of an amount equal to the monies paid to us under the booking. The credit note can be applied to the cost of a future cruise with us. Time limits and other criteria and conditions may apply.
(c) Our Cancellations. For all cruise types, in the event of Our Cancellation, we will provide you with the option to receive one of the following:
(d) Refund Payment. Any credit note or refund payable by us under this agreement will be calculated to take into account the monies actually paid under the booking.
Any refund will be payable to the person who paid for the booking or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest.
(a) Connections. We cannot guarantee our schedule. To the extent permitted by law, we are not liable for any costs deriving from the failure of a Passenger to connect with other services. As a result, Passengers should allow ample time for connections.
(b) Warranties, Exclusions and Limitation of Liability.
(a) Waiver and Amendment. A provision of this agreement may not be amended or waived except in writing signed by our authorised representative.
(b) Enforceability. If a term of this agreement is unenforceable it shall be read down to be enforceable or, if it cannot be read down, the condition shall be severed from this agreement without affecting the enforceability of the remaining conditions.
(c) Disclaimer. Images in any of our brochures or advertising materials are indicative only and may not reflect the exact experience or destination.
(d) Third Parties. The service that you book through us may involve several parts, some of which are provided by us, some of which are provided by third party operators. We may act as a sales agent for such third party operators (such as the operators of transfers, diving and helicopter flights) but we have no liability to you for their services. You agree that we may pass on to you any costs, conditions or fees that they apply to us under our agreement with them.
(e) Group Bookings and Charters. These Terms and Conditions do not apply to group and charter travel. Separate booking conditions, pricing and payment terms will be provided for group/charter travel.
(f) Travel subject to our Conditions of Carriage. View our Terms and Conditions of Carriage.
(a) ACL means the Australian Consumer Law as that term is defined in the Competition and Consumer Act 2010 (Cth).
(b) Booking Confirmation means the notification from us to you containing the details of your booking.
(c) Dollars or $ means Australian Dollars.
(d) Force Majeure event means an event or circumstance which is beyond our control and without our fault or negligence and which was not reasonably preventable, including:
(e) Passenger means anyone travelling with us under your booking.
(f) We/us means Cruise Whitsundays Pty Ltd, ABN 70 105 420 737.
(g) You means the person or entity that made the booking and is named in the Booking Confirmation.
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