DISCLAIMER: Reefworld is a floating pontoon approximately 50 kilometres off the coast. During your overnight stay at Reefworld when the daily vessel is not berthed at Reefworld the only form of rescue is the CQ Helicopter. Cruise Whitsundays has a RFDS first aid kit and our standard proceedure is to call 000 and follow medical advice. Our Reefworld staff and your Reefworld Host are accredited in Senior First Aid, CPR, Oxygen and Defibrillator Training, however they will obtain medical advice as appropriate where circumstances allow, usually via the phone. In an emergency situation, if required and authorised, a rescue helicopter will be requested, however response time is undetermined and attendance by a helicopter is only possible during daylight hours and in favourible weather conditions. Cruise Whitsundays also may choose to not allow guests to partake in Reefsleep if a medical condition is too much of a risk. No cancellation fees will be charged if a booking needs to be cancelled.
The health, safety and well-being of both our guests and staff remain our number one priority. As a result, Cruise Whitsundays has continued to closely monitor the developments and advice provided around COVID-19.
Following further advice received, together with several new restrictions initiated by various governments (including some states closing their borders and others seeking to restrict non-essential travel and activities), we have today announced the temporary suspension of all our services.
At this stage, all Cruise Whitsundays accommodation, tours and experiences will be suspended until 31 May 2020 and we will continue to monitor the situation as it evolves. Our resort connection services will continue to run at a limited frequency for authorised personnel until further notice.
We recognise that this will be incredibly disappointing news for guests with bookings between now and 31 May, but trust you will understand our decision.
All guests with bookings through to 31 May 2020 will be provided with a credit and our team will assist them to re-book their travel for a later date.
We thank our guests for their understanding and look forward to being able to deliver unforgettable experiences following the recommencement of our services.